Payment and Refund Policy
Last updated: 29 October 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through reportwa. The services encompass detailed educational materials on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering techniques, and optimised workflows for television networks and live events. All transactions are processed under the laws of the United Kingdom, specifically the Consumer Rights Act 2015 and associated regulations. This policy covers both one-time course purchases and any subscription-based access to updated content libraries.
Prices, Currencies, Taxes and Additional Charges
All listed prices are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as certification documents or extended access periods. Currency conversion fees imposed by payment providers remain the responsibility of the purchaser. Prices are subject to change without prior notice, but confirmed orders lock in the price at the time of purchase. reportwa reserves the right to adjust pricing for new enrolments while honouring existing contracts.
Accepted Payment Methods, Authorisation and Security
Payments are accepted via major credit and debit cards, bank transfers, and approved digital wallets. All transactions require authorisation from the card issuer or payment provider before the contract is confirmed. reportwa employs industry-standard encryption and secure payment gateways compliant with UK data protection standards under the Data Protection Act 2018 and UK GDPR. Payment details are not stored on our systems beyond the minimum required for processing and dispute resolution.
Order Confirmation, Booking and Contract Formation
Upon successful payment, an order confirmation email is sent immediately containing course access details. The contract is formed at the moment payment is authorised and the confirmation is issued. Learners gain instant access to digital course materials following confirmation. Any discrepancies in the confirmation must be reported within 48 hours to avoid processing delays.
Cancellation Rights and Applicable Periods
Under UK consumer law, purchasers benefit from a 14-day cooling-off period for most distance contracts. This period begins from the date of order confirmation. Cancellations within this window entitle the buyer to a full refund provided no substantial portion of the digital content has been accessed or downloaded. For services that commence immediately upon purchase, the right to cancel may be lost once performance has begun with the consumer's agreement.
Refund Eligibility, Exclusions and Non-Refundable Items
Refunds are available for unused digital courses within the cooling-off period or in cases of technical failure preventing access. Non-refundable items include partially completed courses, downloaded resources, promotional bundles, and any content accessed beyond a trial threshold. Subscriptions may be cancelled at the end of the billing cycle but do not qualify for prorated refunds after the initial period. Eligibility is assessed on a case-by-case basis considering access logs and usage data.
Step-by-Step Procedure to Request a Refund
To initiate a refund, contact enquiries@altech.ac.uk or submit details via the contact form on the site. Provide your order number, full name, payment method used, and a clear statement of the reason for the request. Requests must be submitted in writing and include supporting evidence where relevant. 01977 659880 is available for follow-up enquiries during business hours. Incomplete submissions will be returned for additional information within five working days.
Inspection, Approval, Rejection and Notification
Each refund request undergoes inspection of access records and payment verification. Approval or rejection is communicated within 10 working days. Rejected claims receive a detailed explanation referencing the specific policy clause. Approved refunds trigger an acknowledgement email outlining the expected timeline and method of return.
Refund Method, Processing Time and Fund Receipt
Refunds are issued using the original payment method wherever possible. Processing typically completes within 14 days of approval, although bank transfer refunds may require up to 30 days depending on the financial institution. Customers receive confirmation once funds have been dispatched. Any currency conversion differences remain the purchaser's responsibility.
Special Rules for Digital Content, Subscriptions and Promotional Offers
Digital course content is non-returnable once downloaded or streamed beyond the preview stage. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers carry the same cancellation terms unless explicitly stated otherwise at purchase. Access to live event recordings or updated modules follows the same refund framework as standard courses.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargeback requests are reviewed in line with card scheme rules and may lead to permanent account restrictions if abuse is identified. Suspected fraudulent activity prompts immediate notification to relevant authorities and account termination without refund.
Mandatory Consumer Rights in the United Kingdom
This policy does not exclude or limit any rights granted under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR. Where a statutory right conflicts with this policy, the statutory right prevails. Purchasers retain the right to pursue claims through the courts or alternative dispute resolution schemes if dissatisfied with the outcome.
Contact Route, Policy Changes and Final Provisions
For all enquiries regarding this policy, reach enquiries@altech.ac.uk or 01977 659880. Written correspondence may also be sent to Unit 53 Lidgate Crescent, Langthwaite Grange Industrial Estate, South Kirkby, Pontefract, West Yorkshire WF9 3NR. reportwa may update this policy periodically to reflect legislative changes; the most recent version always appears on the website with the updated date. Continued use of services after changes constitutes acceptance of the revised terms.